Welcome to JEWEL HOUSE BEADS BAZAR! Return Policy: Your satisfaction is my first priorities. carry a 30-day satisfaction guarantee. No questions will be asked if you are not completely satisfied with the product and want to return it. Money will be refunded after getting the returned beads. Feedback and Review: Please leave 5 Stars positive review and feedback when you receive your order. Your 5 Stars positive feedback is very important to us which makes us keep improving. Before leaving any neutral or negative feedback, please contact me and give me the opportunity to resolve your problem. Please note that most of beads are natural, therefore there will be small difference on color, shape or other places between the real item you received and picture shown on my store, Due to the nature of these products there can be slight imperfections in the beads like different colorations, marblings and veins, small marks on the stones. Thank you for your understanding ! Please contact me if you have any other questions or concerns.